Benuta teppiche. Teppich Kollektion Alva 2019-12-06

benuta Reviews

Benuta teppiche

When my wife found a perfect size rug for our kitchen online I bought it immediately without reading the reviews, when I read all the bad reviews I tried to cancel my order but was too late! Ripping People Off - Simple!! I hope this week they will give me my money or i am going furthur with this. I've tried to contact benuta for two days via email and telephone without any luck. I put a comment on social media and only then did they finally say in a public response that they'd refund the money. Your package arrived us and you will be refunded today, latest tomorrow. Telefonisch nooit te bereiken, en de emails alleen in Duits.

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Teppich Kollektion Alva

Benuta teppiche

No reply from the customer service whom I have written to, no answer from the phone and the dpd post has sent me an email that the carpets were expected to be delivered 5 days ago in Paris France My order number is 231000024553. My second order which was purchased on 23rd Sept was delivered on 30th Sept but was faulty. Paid £145 and awaited delivery, sure enough A rug was delivered, but not the rug we ordered but a 120cm x 80cm tatty looking Egyptian rip off type rug. It all feels very weird. If you have more questions, please don't hesitate to ask.

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Teppich Kollektion Alva

Benuta teppiche

Then after boasting free delivery the returns cost £20! Bought a rug, Awful quality not like the pictures. I continue to tell this everywhere on social media if I am not given any compensation. I am now seeking legal advice. The swiss number, they are not replying at all. It is sad that the rug you received is a faulty item, we apologize for it, these inconveniences should never occur. If I get my money or an answer I'll be amazed!. Now taken up a dispute case and going through bank insurance.

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benuta Reviews

Benuta teppiche

I would not spent my money on a shop like this. Zes weken verder en ik heb nog niets van ze gehoord. Echt zo slecht allemaal : I Will delete this post when they have refunded Dear customer, we are sorry that you are not sutisfied with our service. Their telephone line put you into a queue and once you reach 8mins 19 seconds the line drops. We are sorry that you had problems in reaching us. We are sorry that you had problems with your delivery. Tried calling, every time a message says lines busy and the line goes dead.

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benuta Reviews

Benuta teppiche

Stephens Thank you for contacting us. Instructed to print off the returns label which we did and sent the Egyptian rip off type rug back. It looks absolutely brilliant on our floor. I bought a rug which arrived in a box folded, and had so many creases in it it was unfit for purpose. Their phone number is also fake. The returns procedure was impossibly difficult, and the customer service line is not manned.

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benuta Reviews

Benuta teppiche

The rug was marked and clearly a returned item as packaging was not original and had cable ties to seal. They don't give any information We have your return, etc. Contacted Benuta and finally got a reply via e-mail. If you have further questions please contact us. If retailers are looking to build their online sales the return policy should be fuss free, encouraging you to buy more! All in all dreadful service try Wayfair instead.

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Teppich Kollektion Alva

Benuta teppiche

Our english phone is working right now. They e-mail me but they don't give any information that i need. I really wouldn't believe the 'suspiciously good' reviews below. Ordered a small charcoal rug, quality extremely poor. Not had a refund or exchange and will not reply to e-mails. Het is de vraag of ik mijn terugbetaling zal ontvangen t.

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benuta Reviews

Benuta teppiche

Your package just arrived us yet and the return is in process as we also told you via email. Please contact us if you have further question. Given we were building a house and needing lots of items it was a big shock. We are sorry for this incident. But they haven't, several months on, and I am having to take them to the Small Claims Court. I have had to email again and again to get a response.

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